Privacy Policy

Last updated: January 2024

1. Introduction

Swiss Ceramics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solid-raven.guru and use our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in various ways:

Personal Data: When you fill out our contact form or request our services, we collect your name, email address, and any information you provide in your message.
Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
Cookies: We use cookies and similar tracking technologies to track activity on our website and store certain information. See our Cookies Policy for more details.

3. How We Use Your Information

We use the information we collect for various purposes:

To respond to your enquiries and provide customer service
To process and fulfil your orders for ceramic products or services
To send you information about our services, promotions, or events (with your consent)
To improve our website and services based on usage patterns
To comply with legal obligations

4. Legal Basis for Processing

Under Swiss data protection law and the GDPR (where applicable), we process your personal data based on:

Contract: Processing necessary to fulfil a contract with you
Legitimate Interests: Processing necessary for our legitimate business interests
Consent: Where you have given explicit consent for specific processing activities
Legal Obligation: Processing necessary to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

To service providers who assist us in operating our website and conducting our business
When required by law or to protect our rights
In connection with a business transfer (merger, acquisition, or sale of assets)

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for a maximum of three years unless an ongoing business relationship exists.

7. Your Rights

Under applicable data protection laws, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than Switzerland. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Swiss Ceramics
Keramikweg 12
8001 Zurich, Switzerland
[email protected]